Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist to join Discover Financial Services. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, minimizing future impact, and documenting actions taken. Collaborating with various teams, you will actively manage and escalate risk and customer-impacting issues to ensure timely resolution.

Responsibilities

• Manage the life-cycle of assigned Problems, coordinating actions to resolve issues.
• Challenge root cause analysis and coordinate actions for issue resolution.
• Maintain inventory of problems and monitor progress in ServiceNow.
• Identify and propose process improvements and mentor Service Support Specialists.

Required Qualifications

• Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
• 4+ years of experience in Consumer Banking Call Center Operations or related fields.

Preferred Qualifications

• Bachelor’s degree in relevant fields.
• 1+ years of risk management or people management experience.

Apply by Mar-06-2024 for a base pay between $75,500.00 to $127,900.00. Benefits include Paid Parental Leave, Paid Time Off, 401(k) Plan, and more. Discover is an equal opportunity employer committed to diversity and inclusion. Don't miss out on this opportunity, apply now!