Lead Problem Management Specialist - CRM

Job Description

Discover Financial Services is seeking a Lead Problem Management Specialist to manage the life-cycle of assigned Corporate Risk Management Problems. The role involves identifying root causes, minimizing future impacts, and documenting actions taken to resolve problems in collaboration with various teams. Responsibilities include coordinating actions, managing service level agreements, maintaining problem inventory, proposing process improvements, and mentoring support specialists. The ideal candidate holds an Associate's degree in Business, Information Technology, Mathematics, Analytics, or Statistics, with 4+ years of related experience. Preferred qualifications include a Bachelor's degree and experience in risk management and people management. The application deadline is Mar-06-2024, and the base pay generally ranges from $75,500.00 to $127,900.00, with additional incentives. Discover offers a comprehensive benefits package. Apply now and be a part of our diverse and inclusive workplace!