MRO Sales and Customer Support Manager

Job Description

We are looking for a talented MRO Sales and Customer Support Manager to join our team at Middle River Aerostructure Systems. As a key member of our aviation business, you will play a crucial role in managing contracts, sales campaigns, and customer relationships in the rapidly evolving MRO sector. Join us in our mission to provide exceptional support to our aviation clients worldwide.

Responsibilities

• Lead sales campaigns and proposals for new contracts.
• Travel to aviation trade shows and engage with global customers.
• Develop and leverage an aviation network to expand MRO business.
• Ensure profitability and customer satisfaction for assigned contracts.
• Manage service agreements, program management, and warranty claims.
• Interact with various internal teams and act as a liaison with customers.
• Contribute to sales and business plans, collaborate with cross-functional teams.
• Participate in long-term negotiations and generate operating procedures.

Requirements

• Bachelor's degree or equivalent with minimum 5 years of relevant Sales, Customer Contract, or Product Management experience.
• Recent experience in the aviation industry with a focus on MRO is preferred.

Desired Characteristics

• Strong communication, interpersonal, and leadership skills.
• Ability to analyze and solve problems, lead programs/projects, and execute plans effectively.

Middle River Aerostructure Systems is an equal opportunity employer committed to diversity and does not discriminate based on various factors. Join us and contribute to our diverse and inclusive workplace. PM23