Help Desk Technician

Job Description

Position: Help Desk Technician

About the role: As an integral part of the Information Technology Team, the Help Desk Technician is responsible for desk side support to ensure correct installation of computer software products, timely modification and repair of hardware malfunctions, and prompt resolution of technical problems while providing user education. The Help Desk Technician will assist the IT Systems Administrator with activities related to the upkeep, maintenance, and administration of computer systems, network infrastructure, server infrastructure, phone system, and email. Additionally, the Help Desk Technician will support IT Department projects and initiatives.

Responsibilities:

• Respond to and assist users with hardware, software, network, internet, printers, tablets, scanners, or other computer related needs, proactively and as needed.
• Configure and maintain employee Active Directory accounts, email accounts, phone extensions and other system access.
• Install, configure, and test new equipment, software and other peripherals, either when requested or when need arises.
• Track service requests, and time spent on those requests through company ticketing software.
• Maintain asset inventory documentation across company devices.
• Assist with server maintenance and creation of new virtual servers.
• Assist with network maintenance, including running new cable, terminating ends, and setup of wireless access points. Assist with data backup and recovery of all critical company data.
• Contribute to network and server documentation in order to have a robust IT knowledgebase.
• Assist with Company phone setup.
• Educate and train new and existing employees on computer-related skills when the need is identified or requested. Participate in educational opportunities to encourage personal growth, through reading of professional publications, maintenance of personal network and/or self-training of expertise.

Requirements:

• Associate's degree in Information Technology or equivalent experience/education.
• Minimum of 2-3 years in professional IT experience.
• Working knowledge of various IT systems and software.
• Excellent communication and problem-solving skills.

Benefits:

• Competitive base salary.
• Comprehensive benefit package including health insurance, vision, dental, disability, and life insurance.
• Traditional 401k plan and company match.
• Paid time off including holidays.
• Opportunity for continuous learning and professional development.